Claims

To file a complaint, follow these steps:

RETURN/EXCHANGE/COMPLAINT FORM

Fill out the return/exchange/complaint form and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, phone number, product number and reason for complaint, date of purchase and occurrence of the defect. If you can't print it, write it by hand and attach it to the shipment 🙂 

We kindly ask that accessories sent back to us as part of a complaint
or repairs were washed and fresh 🙂

DOWNLOAD FORM 🙂

RETURNING A PRODUCT

When submitting a complaint, please return the product with all its accessories (please remember that we have 14 calendar days to do this, counted from the receipt of the shipment.

SHIPMENT

The complained product should be sent to the following address:

SEADOG – Witkowice 1, 78-100 Kolobrzeg 

Data to be sent: Phone number 536 343 389, email address: [email protected]
(WE REALLY RECOMMEND YOU NOT TO USE THE POLISH POST OFFICE – WE HAVE ALWAYS HAD PROBLEMS WITH COLLECTING PARCELS SENT THROUGH THEM)