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Terms of Use

Regulations of the online store

§ 1

Preliminary provisions

  1. The SEADOG ALL FOR DOGS online store is available at
    The website www.seadog.pl is run by
    Seadog Podwojska sp.j. with its registered office in Kołobrzeg
    entered into the National Court Register by the District Court in/for
    Koszalin, 9th Division of the National Court Register, under KRS number 0000894673,
    NIP 6711846094, REGON 388666356.
  2. These Regulations are addressed to both Consumers and
    Entrepreneurs using the Store and defines the rules for using the Store
    and the rules and procedure for concluding Sales Agreements with the Customer on
    distance via the Store.

§ 2
definitions

  1. Consumer - a natural person concluding a contract with the Seller within the Store,
    the subject of which is not directly related to its business activity or
    professional.
    2.
  2. Seller - Seadog Podwojska sp.j. with its registered office in
    Kołobrzeg, ul. Łopuskiego 29b/27, postal code 78-100, NIP
    6711846094, REGON 388666356.
    version for civil partnerships and sole proprietorships
  3. Customer - any entity making purchases through the Store.
  4. Entrepreneur - a natural person, a legal person and an organizational unit
    not being a legal person, to which a separate act grants legal capacity,
    conducting business activity on its own behalf and using the Store.
  5. Shop - online shop run by the Seller at
    online www.seadog.pl
  6. Distance contract – a contract concluded with the Client within the framework of
    an organized system of concluding distance contracts (within the Store), without
    simultaneous physical presence of the parties, with the exclusive use of one or
    more means of distance communication until the conclusion of the contract
    inclusive.
  7. Regulations - these regulations of the Store.
  8. Order - Customer's declaration of intent submitted via the Form
    Orders and directly leading to the conclusion of a Product Sales Agreement
    or Products with the Seller.
  9. Account – customer account in the Store, it collects data provided by
    Customer and information about Orders placed by him in the Store.
  10. Registration form - a form available in the Store, enabling the creation of
    Accounts.
  11. Order form – an interactive form available in the Store enabling
    placing an Order, in particular by adding Products to the Basket and
    specifying the terms of the Sales Agreement, including the method of delivery and payment.
  12. Shopping Cart – an element of the Store software in which the products selected by you are visible.
    Customer Products to purchase, and there is also the possibility of determining and modifying data
    Orders, especially product quantities.
  13. Product - a movable item/service available in the Store that is the subject of the Agreement
    Sales between Customer and Seller.
  14. Sales Agreement – ​​a Product sales agreement concluded or entered into between
    Customer and Seller via the Online Store. By Agreement
    Sales shall also be understood as – in relation to the features of the Product – a contract for the provision of
    services and contract for specific work.

§ 3
Contact with the Store

  1. Seller's address: Dąbrówki 1, 78-100 Kołobrzeg (address for returns/exchanges).
  2. Seller email address: [email protected]
  3. Seller's phone number: 536 343 389
  4. Seller's bank account number 27 1140 2004 0000 3202 8116 6598
  5. The Customer may communicate with the Seller using addresses and numbers
    telephone numbers given in this paragraph.
  6. The Customer may communicate with the Seller by phone between 10 a.m. and 14 p.m.

§ 4

Technical requirements

To use the Store, including viewing the Store's assortment and placing an order
orders for Products, the following are necessary:
a. a terminal device with access to the Internet and a web browser
safari, chrome, firefox, internet explorer.
b. active electronic mail (e-mail) account,
c. cookies enabled,

§ 5
General Information

  1. The Seller shall not be liable to the fullest extent permitted by law.
    liability for disruptions, including interruptions in the operation of the Store
    caused by force majeure, unlawful actions of third parties or
    incompatibility of the Online Store with the Customer's technical infrastructure.
  2. Browsing the Store's assortment does not require creating an Account.
    Customer orders for Products available in the Store's assortment are possible
    is either after creating an Account in accordance with the provisions of § 6 of the Regulations or by

providing the necessary personal and address data enabling the implementation
Orders without creating an Account.
version for stores selling in zlotys

  1. The prices listed in the Store are given in Polish zloty and are gross prices.
    (includes VAT).
    version for stores selling in a different currency
    The prices listed in the Store are given in Polish zloty and are gross prices.
    (includes VAT).
  2. The final amount to be paid by the Customer consists of the price for the Product
    and the cost of delivery (including transport, delivery and postal charges),
    which the Customer is informed on the Store's website when placing the Order,
    including at the time of expressing the will to be bound by the Sales Agreement.
  3. In the case of a Contract covering a subscription or provision of services for a period of time
    not marked with the final (final) price is the total price including all
    payments for the billing period.
  4. When the nature of the subject matter of the Contract does not allow, reasonably assessed,
    prior calculation of the final price, information about
    the way the price will be calculated and the transportation charges,
    delivery, postal services and other costs will be provided in the Store
    Product description.

§ 6

Creating an Account in the Store

  1. To create an Account in the Store, you must complete the Registration Form.
    providing the following data: Name, Surname, email, shipping address, telephone number.
  2. Creating an Account in the Store is free.
  3. Logging in to the Account is done by entering the login and password set in
    Registration form.
  4. The customer has the option to cancel at any time, without giving any reason and without incurring any costs.
    for any fees, delete the Account by sending an appropriate request to
    Sellers, in particular via e-mail or in writing
    to the addresses given in § 3.

§ 7

Order placement rules

In order to place an Order:

  1. log into the Store (optional);
  2. select the Product that is the subject of the Order and then click the "To" button
    basket" (or equivalent);
  3. log in or use the option of placing an Order without registration;
  4. if you have chosen to place an Order without registration, complete the Form
    orders by entering the details of the recipient of the Order and the address to which
    the Product is to be delivered, select the type of shipment (delivery method
    Product), enter the invoice details if they are different from the recipient's details of the Order,
  5. click the “Order and pay” button/click the “Order and pay” button and
    confirm your order by clicking on the link sent in the email,
  6. choose one of the available payment methods and depending on the payment method,
    pay for the order within the specified time, subject to § 8 point 3.

§ 8

Offered delivery and payment methods

  1. The customer can use the following methods of delivery or collection of the ordered goods:
    Product:
    a. Shipment to an InPost parcel locker
    b. Courier delivery
    c. Personal collection is not possible.
  2. The customer can use the following payment methods:
    a. Payment by traditional transfer to the Seller's account
    b. Electronic payments (PayNow)
    c. Payment by card. (Apple Pay, Google Pay, VisaPay).
  3. Detailed information on delivery methods and acceptable payment methods
    are located on the Store's pages.

§ 9

Performance of the sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after
    the Customer has previously placed an Order using the Order Form in
    Online store in accordance with § 7 of the Regulations.
  2. After placing the Order, the Seller immediately confirms its receipt and
    at the same time accepts the Order for execution. Confirmation of receipt
    The order and its acceptance for execution takes place by sending it by
    The Seller will send the Customer an appropriate e-mail message to the address provided during the order submission process.
    Order Customer's email address, which contains at least
    the Seller's declaration of receipt of the Order and its acceptance for execution
    and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer
    The above e-mail message constitutes a Sales Agreement between the Customer and
    Seller.
  3. If the customer chooses:
    a. payment by bank transfer, Customer
    is obliged to make the payment within 3 calendar days from the date
    conclusion of the Sales Agreement – ​​otherwise the order will be canceled.
  4. If the Customer has chosen a delivery method, the Product will be
    shipped by the Seller within the time specified in its description (subject to
    paragraph 5 of this section), in the manner chosen by the Customer when placing the order
    Orders.
  5. In case of ordering Products with different delivery times, the delivery time
    delivery is the longest given date.
    In case of ordering Products with different delivery times, the Customer has
    the possibility of requesting delivery of Products in parts.
  6. The start of the period for delivery of the Product to the Customer is counted as follows:
    a. If the Customer chooses payment by bank transfer from the date of crediting the Seller's bank account.
    b. In the case of online payments, from the moment the transaction is authorized by the payment system.
  7. Product delivery takes place within Europe.
  8. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise.
    otherwise. Product delivery costs (including transportation, delivery and service charges)
    postal) are indicated to the Customer on the Online Store website in the "Costs" tab
    delivery" and during the placement of the Order, including when the Customer expresses his/her consent
    the will to be bound by the Sales Agreement.
    § 10

The right to withdraw from the contract

  1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
    any reason.
  2. The period specified in paragraph 1 begins with the delivery of the Product
    To the consumer or a person indicated by him other than the carrier.
  3. In the case of a Contract that covers multiple Products that are delivered
    separately, in batches or in parts, the period specified in paragraph 1 runs from the delivery
    last thing, batch or part.
  4. In the case of a Contract which involves the regular delivery of Products by
    fixed term (subscription), the period indicated in paragraph 1 runs from the moment of taking up
    possession of the first thing.
  5. The Consumer may withdraw from the Agreement by submitting a form to the Seller
    withdrawal from the Agreement. To meet the withdrawal deadline, it is sufficient
    the Consumer sends the form and the goods before this deadline.
  6. The declaration can be sent by traditional mail via
    sending the declaration to the Seller's address - Seller's contact details
    are specified in § 3.
  7. Effects of withdrawal from the Agreement:
    a. In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed
    not concluded.
    b. In the event of withdrawal from the Agreement, the Seller shall return to the Consumer
    immediately, no later than within 14 days from the date of receipt of the statement
    the Consumer about the withdrawal from the Agreement, all payments made by him, in
    including the costs of delivering the goods, except for additional costs resulting from
    a delivery method chosen by the Consumer other than the cheapest standard one
    delivery method offered by the Seller.
    c. The Seller will refund the payment using the same payment methods,
    which were used by the Consumer in the original transaction, unless the Consumer
    he has expressly agreed to a different solution which will not involve any costs for him
    no costs.
    d. The Seller may withhold the refund until receipt of the payment.
    Product back.
    e. The Consumer should return the Product to the Seller's address provided in this
    Regulations immediately, no later than 14 days from the date on which he informed
    Seller to withdraw from the Agreement. The deadline will be met if the Consumer
    returns the Product before the 14-day period expires.
    f. The consumer bears the direct costs of returning the Product, including the costs of returning the Product.
    Product, if due to its nature the Product could not be returned in its normal condition
    mode sent back by post.
    g. The Consumer is only liable for the reduction in the value of the Product resulting from
    using it in a way other than necessary to establish its nature,
    features and functioning of the Product.
  8. The right to withdraw from a distance contract does not apply to the Consumer in
    with regard to the Agreement:

a. in which the subject of the performance is a non-prefabricated, manufactured item
according to the Consumer's specifications or to satisfy his needs
individualized needs,
b. in which the subject of the performance is an item delivered in a sealed
packaging that cannot be returned after opening the package due to
health protection or for hygiene reasons if the packaging has been opened
after delivery,
c. in which the subject of the performance is an item that is subject to rapid deterioration or
having a short shelf life,
d. for the provision of services, if the Seller has fully performed the service with the express consent
A consumer who was informed before the commencement of the service that after
upon the Seller's performance, he will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market, over
which the Seller has no control over and which may occur before the expiry of
deadline for withdrawal from the Agreement,
f. in which the subject of the performance are things that after delivery, due to
their character, become inextricably linked with other things,
g. in which the subject of the service are alcoholic beverages, the price of which has been
agreed upon at the conclusion of the sales contract, and the delivery of which may take place
only after 30 days and whose value depends on market fluctuations, over which
The seller has no control,
h. in which the subject of the performance are audio or visual recordings or
computer programs delivered in a sealed package, if
the packaging was opened after delivery,
i. for the supply of newspapers, periodicals or magazines, with the exception of contracts for
subscription,
j. for the delivery of digital content that is not recorded on a tangible medium, if
the performance of the service began with the express consent of the Consumer before
expiry of the deadline for withdrawal from the contract and after being informed by
the Seller about the loss of the right to withdraw from the Agreement,

§ 11

Complaint and warranty

  1. New Products are covered by the Sales Agreement.
  2. In the event of a defect in the goods purchased from the Seller, the Customer has the right
    to make a complaint based on the provisions on warranty in the Civil Code. If
    The Customer is the Entrepreneur, the parties exclude liability under warranty.
    version for stores where the buyer can file a complaint
    in writing or to the entrepreneur's email address
  3. Complaints should be submitted in writing or electronically to the address provided herein.
    Regulations, addresses of the Seller.
  4. Complaints should be submitted in writing or electronically to the address provided herein.
    Regulations, Seller's addresses or using the electronic form
    complaint, made available by the Seller on one of the Store's subpages.
  5. It is recommended to include in the complaint, among other things, a concise description of the defect, circumstances (including
    date) of its occurrence, details of the Customer submitting the complaint, and the Customer's request in
    due to a defect in the goods.
  6. The Seller will respond to the complaint request immediately, no later than
    than within 14 days, and if he fails to do so within this period, the request is deemed to have been
    The client considered it justified.
  7. Goods returned under the complaint procedure should be sent to the following address:
    given in § 3 of these Regulations.


    § 12

Out-of-court complaint consideration and redress methods

  1. Detailed information on the possibility of using by the Consumer
    out-of-court methods of handling complaints and pursuing claims, and
    The rules for access to these procedures are available at the offices and on the websites
    online district (municipal) consumer ombudsmen, organizations
    social organizations whose statutory tasks include consumer protection,
    Provincial Inspectorates of the Trade Inspection and at the following addresses
    websites of the Office of Competition and Consumer Protection:
    http://www.uokik.gov.pl/spory_konsumenckie.php;
    http://www.uokik.gov.pl/sprawy_indywidualne.php oraz
    http://www.uokik.gov.pl/wazne_adresy.php.
  2. The consumer has the following exemplary possibilities of using
    out-of-court methods of handling complaints and pursuing claims:

a. The consumer is entitled to refer to a permanent arbitration court
consumer, referred to in Article 37 of the Act of 15 December 2000 on
Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request for
resolving a dispute arising from the Agreement concluded with the Seller.
b. The consumer has the right to contact the provincial inspector of the Inspection
Handlowa, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection
(Journal of Laws of 2014, item 148, as amended), with a request to initiate the proceedings
mediation regarding the amicable settlement of the dispute between the Consumer and
Seller.
c. The consumer can obtain free assistance in resolving a dispute between
him and the Seller, also using the free assistance of the district (municipal)
consumer ombudsman or social organization whose statutory tasks include
consumer protection (including the Consumer Federation, the Association
Polish Consumers).

§ 12

Personal data in the Online Store

  1. The administrator of Customers' personal data collected via the Store
    online is the Seller.
  2. Customers' personal data collected by the administrator via the Store
    are collected for the purpose of executing the Sales Agreement, and if the Customer agrees to this
    consent – ​​also for marketing purposes.
  3. The recipients of personal data of the Online Store customers may be:
    a. In the case of a Customer who uses the delivery method in the Online Store
    by post or courier, the Administrator provides the collected data
    the Customer's personal data to the selected carrier or intermediary carrying out
    shipments on behalf of the Administrator.
    b. In the case of a Customer who uses the payment method in the Online Store
    electronic or payment card, the Administrator provides the collected personal data
    The Customer, the selected entity handling the above payments in the Store
    internet.
  4. The customer has the right to access their data and correct them.
  5. Providing personal data is voluntary, however failure to provide the data indicated in
    Regulations on the processing of personal data required to conclude a Sales Agreement shall result in
    the impossibility of concluding this agreement.
    § 13

Miscellaneous

  1. Agreements concluded through the Online Store are concluded in Polish.
  2. The Seller reserves the right to make changes to the Regulations for important reasons.
    reasons, i.e.: changes in legal regulations, changes in payment and delivery methods – in the scope,
    to what extent these changes affect the implementation of the provisions of these Regulations.
    The Seller will inform the Customer about the change at least 7 days in advance.
  3. In matters not regulated in these Regulations the following shall apply:
    generally applicable provisions of Polish law, in particular: the Civil Code;
    Act on the provision of services by electronic means; Act on consumer rights, Act on
    protection of personal data.
  4. The customer has the right to use out-of-court complaint resolution methods and
    to pursue claims. To this end, you can file a complaint via the EU platform
    ODR website available at: http://ec.europa.eu/consumers/odr/.

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